This prevents first-tier support from seeing information they may not need to know about for troubleshooting a poor call, such as the participants in an executive meeting. The Support Specialist can only view the specific user's data inside Call Analytics. The primary difference between the Support Engineer and the Support Specialist is the Engineer can view full details inside Call Analytics for the users or the participants in their meetings. First, let's cover the four groups: Teams Service AdministratorĬan manage the Microsoft Teams service and all of its features as well as Office 365 groupsĬan manage calling and meetings features and policiesĬan access a user's profile page with call history (with full details of participants) and advanced quality of experience dataĬan access a user's profile page with anonymized participant data and quality information
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